Why Customers Dumps POS Returns To Banks ATM, Online Banking, USSD
Information reaching us has it that the usual high patronage of Point of Sale (PoS) services in the country is in reverse trend as bank customers now resort to Automated Teller Machines (ATM) and other channels like online banking, Unstructured Supplementary Service Data (USSD), among others.
In the heat of COVID-19, last year, banks and other financial companies were restricted in receiving customers as a way to prevent the spread of the pandemic.
Customers Dumps POS
The development triggered the proliferation of PoS service operations in the country for easy access to cash. Despite the charges for the services, which were more than those of banks’ ATM services, many Nigerians thronged the PoS service centres for their transactions.
However, in recent times, there have been reports of fraudulent activities being orchestrated by scammers who fleece unsuspecting customers of their cash through deceptive methods through PoS.
The unsavory EndSARS campaign which caused havoc to some banks’ ATMs with cash looted, boosted PoS service patronage by most Nigerians.
Customers Dumps POS
A recent report revealed how some PoS operators and even those who pretend to be customers waiting for transactions would feign making phone calls while distracting genuine customers’ attention to take pictures of their ATM cards’ details.
Speaking with media, Hassan Adekoya, a PoS operator, disclosed that there is low patronage of PoS services by customers. He said the cause is partly linked to the relaxation of COVID-19 restrictions.
“The business is not profitable as before. I discovered that many of my customers now use banks’ ATMs which were not very functional before, especially last year when the pandemic was still scary.
Customers Dumps POS
I am bothered because I am not making the type of profit I used to make. The consolation I have is that I have other items I sell along with the PoS business and I didn’t employ anybody that I am paying salary,” he explained.
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